Return policy
These terms of use (the "Terms of Use") govern your use of our
website elyamany.store(the "Website") and our "Elyamany Store"
application for mobile and handheld devices (the "App"). The Website
and the App are jointly referred to as the "Platform". Please read
these Terms of Use carefully before you use the services. If you do not agree
to these Terms of Use, you may not use the services on the Platform, and we
request you to uninstall the App. By installing, downloading, and/or even
merely using the Platform, you shall be contracting with Elyamany Store and you
provide your acceptance to the Terms of Use and other Elyamany Store policies
(including but not limited to the Cancellation & Refund Policy, Privacy
Policy, etc.) as posted on the Platform from time to time, which takes effect
on the date on which you download, install or use the Services, and create a
legally binding arrangement to abide by the same. The Platforms will be used by
(i) natural persons who have reached 18 years of age and (ii) corporate legal
entities, e.g companies. Where applicable, these Terms shall be subject to
country-specific provisions as set out herein.
USE
OF PLATFORM AND SERVICES
All commercial/contractual terms are offered
by and agreed to between Buyers and Merchants alone. The commercial/contractual
terms include without limitation to price, taxes, shipping costs, payment
methods, payment terms, date, period and mode of delivery, warranties related
to products and services and after sales services related to products and
services. Elyamany Store does not have any kind of control or does not
determine or advise or in any way involve itself in the offering or acceptance
of such commercial/contractual terms between the Buyers and Merchants. Elyamany
Store may, however, offer support services to Merchants in respect to order
fulfilment, payment collection, call centre, and other services, pursuant to
independent contracts executed by it with the Merchants. Elyamany Store is not
responsible for any non-performance or breach of any contract entered into
between Buyers and Merchants on the Platform. Elyamany Store cannot and does
not guarantee that the concerned Buyers and/or Merchants shall perform any
transaction concluded on the Platform. Elyamany Store is not responsible for
unsatisfactory services or non-performance of services or damages or delays as
a result of products which are out of stock, unavailable or back ordered.
Elyamany Store is operating an e-commerce
platform and assumes and operates the role of facilitator, and does not at any
point of time during any transaction between Buyer and Merchant on the Platform
come into or take possession of any of the products or services offered by
Merchant. At no time shall Elyamany Store hold any right, title or interest
over the products nor shall Elyamany Store have any obligations or liabilities
in respect of such contract entered into between Buyer and Merchant. You agree
and acknowledge that we shall not be responsible for:
The details of the products and price list
available on the Platform are based on the information provided by the
Merchants and we shall not be responsible for any change or cancellation or
unavailability. All products & products Images used on our platforms are
only representative and shall/might not match with the actual menu/products
Ordered, Elyamany Store shall not be responsible or Liable for any
discrepancies or variations on this aspect.
Personal
Information that you provide
If you want to use our service, you must
create an account on our Site. To establish your account, we will ask for
personally identifiable information that can be used to contact or identify
you, which may include your name, phone number, and e-mail address. We may also
collect demographic information about you, such as your zip code, and allow you
to submit additional information that will be part of your profile. Other than
basic information that we need to establish your account, it will be up to you
to decide how much information to share as part of your profile. We encourage
you to think carefully about the information that you share and we recommend
that you guard your identity and your sensitive information. Of course, you can
review and revise your profile at any time.
You understand that delivery periods quoted to
you at the time of confirming the order is an approximate estimate and may
vary. We shall not be responsible for any delay in the delivery of your order
due to the delay at seller/merchant end for order processing or any other
unavoidable circumstances.
Your order shall be only delivered to the
address designated by you at the time of placing the order on the Platform. We
reserve the right to cancel the order, in our sole discretion, in the event of
any change to the place of delivery and you shall not be entitled to any refund
for the same. Delivery in the event of change of the delivery location shall be
at our sole discretion and reserve the right to charge with additional delivery
fee if required.
You shall undertake to provide adequate
directions, information and authorizations to accept delivery. In the event of
any failure to accept delivery, failure to deliver within the estimated time
due to your failure to provide appropriate instructions, or authorizations,
then such goods shall be deemed to have been delivered to you and all risk and responsibility
in relation to such goods shall pass to you and you shall not be entitled to
any refund for the same. Our decision in relation to this shall be final and
binding. You understand that our liability ends once your order has been
delivered to you.
You might be required to provide your credit
or debit card details to the approved payment gateways while making the
payment. In this regard, you agree to provide correct and accurate credit/
debit card details to the approved payment gateways for availing the Services.
You shall not use the credit/ debit card which is not lawfully owned by you,
i.e. in any transaction, you must use your own credit/ debit card. The
information provided by you shall not be utilized or shared with any third
party unless required in relation to fraud verifications or by law, regulation
or court order. You shall be solely responsible for the security and
confidentiality of your credit/ debit card details. We expressly disclaim all
liabilities that may arise as a consequence of any unauthorized use of your
credit/ debit card. You agree that the Services shall be provided by us only
during the working hours of the relevant Merchants.
ACTIVITIES
PROHIBITED ON THE PLATFORM
The following is a partial list of the kinds
of conduct that are illegal or prohibited on the Websites.Elyamany Store
reserves the right to investigate and take appropriate legal action/s against
anyone who, in Elyamany Store sole discretion, engages in any of the prohibited
activities. Prohibited activities include — but are not limited to — the
following:
Elyamany Store reserves the right but is not obligated
to do any or all of the following:
AMENDMENTS
Elyamany Store reserves the right to change or
modify these Terms (including our policies which are incorporated into these
Terms) at any time by posting changes on the Platform. You are strongly
recommended to read these Terms regularly. You will be deemed to have agreed to
the amended Terms by your continued use of the Platforms following the date on
which the amended Terms are posted.
PAYMENT
Elyamany Store reserves the right to offer
additional payment methods and/or remove existing payment methods at any time
at its sole discretion. If you choose to pay using an online payment method,
the payment shall be processed by our third-party payment service provider(s).
With your consent, your credit card/payment information will be stored with our
third-party payment service provider(s) for future orders. Elyamany Store does
not store your credit card or payment information. You must ensure that you
have sufficient funds on your credit and debit card to fulfill the payment of
an Order. Insofar as required, Elyamany Store takes responsibility for payments
made on our Platforms including refunds, chargebacks, cancellations and dispute
resolution, provided if reasonable and justifiable and in accordance with these
Terms.
CANCELLATION
Elyamany
Store can cancel any order anytime due to the foods/products unavailability,
out of coverage area and any other unavoidable circumstances.